MONTH IN REVIEW
HOTEL CONCEPT OF THE MONTH | CLIFFDEN HOTEL
Hotel Concept of the Month:
Cliffden Hotel
Starboard Hotels has recently acquired the CLIFFDEN HOTEL in Teignmouth, a hotel that specialises
in stays for guests with sight loss with the aim of further improving its accessibility
S
tarboard Hotels taken over
ownership of the 47-bedroomed
Cliffden Hotel from the charity Guide
Dogs after it was brought to the market last
year with an asking price of £1.35m.
The Cliffden is the last remaining hotel
in Teignmouth and nestles in seven acres of
gardens and is designed to be a popular
holiday and weekend break destination for
thousands of visually impaired people, guide
dog owners and tourists.
Paul Callingham, managing director
of Starboard Hotels said: “Starboard are can be wiped down when they enter the guests requiring assistance on a one-to-one
deeply passionate about providing the very hotel - all ready and available upon arrival. basis and accompany all visually impaired
best facilities and levels of service for all
our guests.”
He continued: “With our experience at the
The guests themselves are then taken
around the hotel to the buildings touch points
so they are acclimated to the surroundings as
guests on day trips throughout their stay
when required.
Volunteers may also be arranged to travel
Windermere Manor Hotel we are confident quickly as possible. Doors and signs around with visually impaired guests to visit other
of bringing our expertise and extensive the hotel are also produced in brass so they starboard/guide dogs hotel across the UK.
knowledge of the hospitality industry to can be felt and all pamphlets and menus are The Cliffden, creating a very special holiday produced in braille.
General manager Karen Stacey said
the volunteers help to make the Cliffden a
“warm and welcoming destination for all”.
destination for everyone to enjoy.”
VOLUNTEERS
ACCOMODATION Along with its sister hotel in the Lake District REFURBISHMENT
The hotel specially caters for its visually the Windermere Manor Hotel, which was Following the acquisition, the Cliffden is set
impaired guests and their guide dogs, with also recently acquired by Starboard hotels, to undergo a phased refurbishment to make
dog bowls, food, beds and towels - so they the Cliffden uses local volunteers to help aid the hotel even more accommodating for not
just guests that are visually impaired but
those of any form of disability. Consulting
on the refurbishments are a user gr oup of
visually impaired guests and volunteers to
help advise on such things as fittings and
floor coverings and even special furniture
that will be introduced throughout the year.
Kerian Barnes operations director for
Starboard Hotels said: “The Cliffden fits with
our strategy to make hotels that are open
to everybody. What we have been doing is
been acknowledging the dealings of people
with sight loss and try to engage our team
in improving their knowledge of what’s
important and then take the small steps
you can do in any property to improve the
guest journey.”
May 2018
www.hotelowner.co.uk
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