CONTENTS
JUNE 2018
hotelowner
EDITOR
Michael Northcott
[email protected]
EDITORIAL
Lewis Catchpole
[email protected]
Alessandro Carrara
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[email protected]
ACCOUNT MANAGER
Hayley Pett
[email protected]
PRODUCTION ASSISTANT
Karly Besnard
[email protected]
ACCOUNTS
Apex Business Media
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01481 730 418
21
CUSTOMER SERVICES
[email protected]
DESIGN
Lucas Studio
CONTENTS JUNE 18 [email protected]
REGULARS 020 3176 6185
Month in Review
A roundup of the latest hospitality
news from across the UK
Hotel Concept
of the Month
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18
The Malmaison Oxford offers its
guests a unique prison experience
with all the comforts of a modern
hotel
Peter Hancock 20
This month, Peter Hancock gives
his opinion on the potential pitfalls
when running a successful spa
Stephen Ayers 32
Angie Petkovic 42
Stephen talks about what really
makes a ‘true spa’
Angie gives tips on how hoteliers
can avoid issues of false advertising
June 2018
FEATURES
Airbnb
All Hotel Owner staff can be reached on
21
Lewis Catchpole explores some
Airbnb horror stories and finds out
about one man’s research in to
others’ bad experiences
Hometels
Hotel Owner is published monthly by:
26
Alessandro Carrara sits down with
the managing director of Room2
to talk about his new ‘hometels’
concept
LONDON OFFICE:
154 - 160 Fleet Street,
London EC4A 2DQ
Tel: 020 3176 6185
Housekeeping Insight -
Part 2
30
Part 2 of this feature focuses on
the ‘customer complaints culture’ of
housekeeping
Quality in Tourism
38
Deborah Heather looks at the place
for independent inspections in
modern hospitality
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that they express in this publication. The opinion of
the contributors may not necessarily be the opinion of
the publishers. Articles are considered for publication
on the basis that they are the author’s original work.
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