JUNE 2018 £5.95
WWW.HOTELOWNER.CO.UK
HOUSEKEEPING | RENOVATION | FOOD & BEVERAGE | SPA | PROPERTY | EDUCATION | TECHNOLOGY
hotelowner
for the independent hotelier who means business
ISSN 2049-7709
MALMAISON OXFORD
Once a Victorian prison, the Malmaison Oxford
offers guests the unique opportunity to
sample prison confines within the
comfortability of a modern-day hotel
FRONT OF
HOUSE
HOUSEKEEPING
INSIGHT - PART 2
A look at the Room2 ‘hometel’ in
Southampton, a new hotel concept
combining elements of luxury
hotels and Airbnb style stays
RBH REBRANDED
We sat with RBH CEO Helder
Pereira to find out more about
the group’s rebranding
p31
Miele addresses the ‘customer
complaints culture’ of hotels and
gives an insight into ensuring
guest satisfaction
HOTEL SPAS
p32 AVOIDING SANCTIONS
Stephen Ayers answers the
question on what it is that really
makes a spa a ‘true spa’
p42
Angie Petkovic offers advice
on avoiding sanctions from the
Advertising Standards Authority