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hotelowner
for the independent hotelier who means business
ISSN 2049-7709
ARTIFICIAL INTELLIGENCE
ON RECEPTION?
Can AI have a future running the meet-and-greet in hotels,
or will guests always want the human touch?
TECHNOLOGY
UPDATE
70 YEARS
IN WORK
We catch up with some of
the firms we have been
keeping tabs on, to find
out what’s new in the
offering and what is on
the horizon
FRONT OF HOUSE
Exploring the Mount Hotel
from the inside
p41
We catch up with a
man who came out of
retirement to run a hotel
at 84 - and find out how
he has the energy for it
AN INSPECTOR CALLS p54 PETER HANCOCK
Learning more from
Quality in Tourism
Holds forth on picking
the right tribe
p19