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| Hospitality Today | Winter 2020
SPILLING THE BEANS
ON THE SECRET TO A GOOD STAY
Any bed & breakfast or guest house owner aims to give their guests the most memorable
stay possible. Offering the right cup of coffee to your guests is the secret ingredient to a
successful stay, a new survey from Nestlé Professional ® has revealed*
90% PEOPLE SAID HAVING BRANDED
EXPECT COFFEE TO BE CONTRUBUTES TO A GREAT
PEOPLE SAID THEY WOULD
OFFERED IN THEIR ROOM
85%
COFFEE IN THEIR ROOM
GUEST EXPERIENCE
LATTES
WERE THE MOST POPULAR COFFEE
GOOD
BREAKFAST
COMFY
BED
PURCHASED IN THE UK
GOOD NIGHT’S
SLEEP
GOOD
COFFEE
A GOOD BREAKFAST & COFFEE OFFER ARE
930
MILLION
LATTES
SOLD IN THE UK
800
MILLION
CAPPUCCINOS
SOLD IN THE UK
RANKED IN THE TOP 4
MOST IMPORTANT THINGS TO CUSTOMERS
ACCORDING TO MARKET RESEARCHER KANTAR WORLDPANEL
90% PEOPLE SAID SERVING GREAT TASTING 80%
COFFEE AT BREAKFAST IS A GREAT DEMONSTRATION OF CUSTOMER CARE AND QUALITY AND FRESHNESS OF COFFEE ALL CONTRIBUTE
TO THE OVERALL GUEST EXPERIENCE
PEOPLE SAID SPEED, CONSISTENCY
*3GEM survey of 120 people who have stayed at a B&B or guest house in the last 12 months
Nestlé Professional ® has launched a new B&B coffee scoring tool.
Score your B&B by visiting: www.nestleprofessional.co.uk/coffee-machine-recommendation-tool
You'll get tips on improving guest satisfaction when it comes to your coffee offering.
Nestlé Professional ® will send you some samples to get started.