“The ultimate aim is for
consumers to think of
Booking.com when they
think of travel” “The CMA’s
action will bring
reassurance for
customers” Glenn Fogel, CEO of
Booking Holdings Kate Nicholls, CEO,
UK Hospitality David Weston, Chairman
of B&B Association James Osmond,
COO of Triptease
Page 4 Page 4 Page 4 Page 4
“We’re delighted the CMA hospitalitytoday.com
“OTAs create a | 3
is taking action on our
false impression
complaints last July about
they are the cheapest
OTA practices”
way to book”
The new Royal Lancaster,
London hotel - Page 8
Hospitality
TODAY
EDITOR
David Weston
[email protected]
DESIGN
Tony Crowther
[email protected]
Hospitality Today Magazine
Belfry House, Batts Field,
Bruton BA10 0DX
In this issue . . .
4
CMA announces ‘enforcement action’
against OTAs
8
Hotel Focus - the new Royal Lancaster,
London
12
14
Hotel Finance - case study in Cornwall
Sleep Focus - first Wilde Aparthotel
opened, on Strand
Published by
Special Publishing Ltd.
www.SpecialPublishing.com 16
18 Hotel Focus - Holiday Inn Guildford
Registered in England No. 3217188. 22 The hospitality market: figures and forecasts
To advertise in these pages, see:
HospitalityAdvertising.co.uk
Eating Out: news and trends
Front cover: Glenn Fogel, CEO of Booking – see p4