Hospitality Today Summer 2018 (#39) - Page 3

“The ultimate aim is for consumers to think of when they think of travel” “The CMA’s action will bring reassurance for customers” Glenn Fogel, CEO of Booking Holdings Kate Nicholls, CEO, UK Hospitality David Weston, Chairman of B&B Association James Osmond, COO of Triptease Page 4 Page 4 Page 4 Page 4 “We’re delighted the CMA “OTAs create a | 3 is taking action on our false impression complaints last July about they are the cheapest OTA practices” way to book” The new Royal Lancaster, London hotel - Page 8 Hospitality TODAY EDITOR David Weston DESIGN Tony Crowther Hospitality Today Magazine Belfry House, Batts Field, Bruton BA10 0DX In this issue . . . 4 CMA announces ‘enforcement action’ against OTAs 8 Hotel Focus - the new Royal Lancaster, London 12 14 Hotel Finance - case study in Cornwall Sleep Focus - first Wilde Aparthotel opened, on Strand Published by Special Publishing Ltd. 16 18 Hotel Focus - Holiday Inn Guildford Registered in England No. 3217188. 22 The hospitality market: figures and forecasts To advertise in these pages, see: Eating Out: news and trends Front cover: Glenn Fogel, CEO of Booking – see p4