Hospitality Today Summer 2018 (#39) - Page 17 | 17 The customer journey and experience is our top priority, particularly for our conference delegates and business guests. “We pride ourselves on delivering a great service every time and this recognition is a huge honour for me and my hardworking team.” Brett Arscott, Director of Sales & Marketing LHMUK, said “The VenueVerdict Awards are a huge achievement for us and demonstrates our commitment to our existing clients and future corporate partners that our services are the best in the industry. For the Holiday Inn Guildford to achieve No.1 Hotel puts us in great stead for 2018 and beyond.” Holiday Inn Guildford has reached VenueVerdict ‘Gold Standard’, which is given to properties recording a twelve- month Net Promoter Score of +70 or higher from 40 or more business event host responses in the twelve month period July 2016 to June 2017. Furthermore, each of the four calendar quarters is required to contain at least ten responses. Ben Bridgeman, General Manager commented, “I am thrilled our hotel has been voted No.1 in the VenueVerdict Awards 2017. The Holiday Inn Guildford is part of LHMUK (Lapithus Hotels Management UK Limited), formed in 2015, who manage a portfolio of 21 midscale and upscale hotels across the country under global brands Holiday Inn and Crowne Plaza. LHMUK won three awards at the VenueVerdict Awards 2017, including two Top Group awards and gold in the individual Venue Awards with the Holiday Inn Guildford. The hotel is in a quiet, wooded position on the edge of town with excellent road connections, and there is plenty of car parking.