| Hospitality Today | Summer 2018
gains Awards for
The Holiday Inn Guildford is a family-
friendly hotel in the historic market
town of Guildford, just 30 minutes
away from central London. Nearby is
the spectacular modernist Cathedral,
and guest attractions include
excellent shopping and restaurants in
Guildford’s historic city centre.
The hotel’s Academy conference centre
provides business guests with extensive
facilities, including 15 adaptable meeting
rooms for conferences or events. The hotel
also offers a Fitness Centre and Spirit Health
Club with an indoor pool, and the Junction
restaurant serving ‘hearty British cuisine’.
The hotel was awarded ‘No.1 Hotel’ spot at
the VenueVerdict Awards 2017.
BDRC’s VenueVerdict provides the only
venue accreditation programme determined
entirely by the voice of the customer
and based on the meeting experience.
It is designed to measuring a property’s
customer experience; helping the owners
make improvements in the right places and
providing them with an accreditation which
highlights their quality rating. Three modules
allow hotels and meeting venues to ‘assess
experiences along the entire customer
journey; covering the initial enquiry and
the hospitality experience itself’.