Macdonald
Hotels, Aviemore Resort
hospitalitytoday.com
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In-Room Entertainment
“The television still remains a bedroom’s most
important piece of technology and Sky InRoom has transformed it across all our hotels.
The first thing most people do when they go
into a hotel room is turn on the TV. I would
always recommend offering Sky In-Room, as,
for me, the modern hotel needs to have it”
says Paul Milsom, Master Innholder and
MD of Milsom Hotels & Restaurants.
“We have offered Sky for some time now as
I think it is an essential asset of the hotel.
Having Sky In-Room provides a competitive
point of difference. Customers sometimes
assume that hotels will provide facilities that
are better than what they have at home. When
they don’t, it can be very frustrating for guests.
“If you’re staying in a hotel and you’re into
your sport, but you can’t watch it, it’s a major
problem. Guests who are not into sport love
the great channels Sky offers and those with
kids appreciate the range of children’s
channels and movies.”
WiFi keeps guests connected
“It was important that we partnered with
a trusted WiFi provider and The Cloud’s
experience speaks for itself.”
Stuart Garrick, IT Director at Macdonald Hotels
Macdonald Hotels is constantly striving to
improve guest experience, and have chosen
to offer WiFi from the Cloud. Stuart Garrick,
IT Director at Macdonald Hotels said:
“More and more guests see free, reliable
internet access as a crucial part of their hotel
visit and if we are going to ensure we’re
delivering the service they want, we need to
respond to that expectation.”
WiFi from the Cloud was launched in
October 2013 and saw free, unlimited
internet access made available across
all UK Macdonald Hotels covering public
hotel areas including bars and restaurants,
meeting rooms and all bedrooms.
“It was important that we partnered with
a trusted WiFi provider and The Cloud’s
experience speaks for itself,” added Garrick.
“We’re delighted with the take-up and are
equally happy with the way the WiFi network
has performed. With The Cloud in place, we
know we are offering the very best service to
the modern guest.”