The old-fashioned
unconnected system
which used to
handle a hotel’s
bookings so capably
suddenly becomes
your Achilles heel,
Your channel manager would ideally respond to your own website sales,
through your booking engine.
as guests register
changes to their
choices at the
convenience of a
tablet or mobile
phone, while your
manual system will
need constant effort
to keep up
allow more control to the guest,
with free cancellation and chang-
es to their bookings, even a single
channel can generate some com-
plexity.
Of course, the solution here is
a responsive channel manager.
Ideally one which is also respond-
ing to your own website sales,
through your booking engine.
The channel manager must also
take into account any walk-in
business to online inventories au-
tomatically. The choice of chan-
nel managers is endless, so how do
you decide which one best meets
your needs?
Property management software,
channel
managers,
booking
48
Issue 03
engines, yield managers, as well
as an entire set of interfaces to
key-cards, guest WiFi, Point Of
Sale, in-house systems, restaurant
booking systems etc. all need to
share the guest and reservations
data and update any changes
in real-time as the guest makes
changes through an app or online
portals. The complexity suddenly
starts to grow exponentially.
The old-fashioned unconnected
system which used to handle
a hotel’s bookings so capably
suddenly becomes your Achilles
heel, as guests register changes to
their choices at the convenience
of a tablet or mobile phone, while
your manual system will need
constant effort to keep up.
HOSPITALITY MALTA