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Employees should be ‘ engaged ’ in a broad manner ; incentivised through learning , training , role development and empowerment .
Some reports have indicated salary disparity across industries , with this being a factor which is leading Maltese nationals to opt for alternative roles , in alternative industries . Having said this , salary is not generally the all-determining factor leading to attraction and retention . Companies and management should look into engagement in a broad manner , and look into how it is possible to incentivise employees through learning , training , role development and empowerment amongst others .
Roles within the hospitality industry can be challenging and as a result consideration should be given as to how these can be addressed through the available human resources ( thus for example , opportunities for promotion or for career advancement could be presented to internal employees prior to or concurrent with external advertising ).
Conclusion
The hospitality industry presents an interesting challenge , in that it is increasingly offering work opportunities , whilst at the same time these are not being automatically taken or picked up . As a result , it is in the interest of stakeholders to take a proactive stance in such a way as to attract and retain talent in the industry . Failure to achieve this will lead to a deterioration in the service being offered , which will in turn lead to a loss in the present opportunities . Progress will not result through a wait and see approach but will rather call for a conscious and deliberate effort by all the stakeholders .
• Camilleri , N . ( 2016 ). Third country nationals free to work as waiters due to market shortage . Retrieved from http :// www . independent . com . mt / articles / 2016-06-30 / local-news / Third-countrynationals-free-to-workas-waiters-due-to-marketshortage-6736160245
References
• Eurostat . ( 2016 ). Tourism statistics : Winter season occupancy ( http :// ec . europa . eu / eurostat / statistics-explained / index . php / Tourism _ statistics _ - _ winter _ season _ occupancy )
• Gerrow , J . ( 2011 ). Wages and Benefits . Retrieved from http :// www . expat-quotes . com / guides / malta / jobs / wages-and-benefits . htm
Calvin Cassar is Human Resources & Administration Manager at Mizzi Motors Limited . He has particular interest and expertise in recruitment , assessment and quantitative analyses having gained exposure in these through academic as well as work experiences .
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