People who have studied and trained in hospitality are opting to move out to other areas after a number of years in the field .
To date , ITS has stood as one of the major , if not the major source of development of local talent for the industry so sources of direct influence on the institute should be monitored with caution .
Developing and attracting talent represents a major challenge - however this is also mirrored by an equal one in relation to the retention of talent . Whilst it is difficult to obtain hard data on the matter , anecdotal evidence points to a talent drain being experienced in the area , with persons who have studied and trained in hospitality , opting to move out to other areas after a number of years in the field , having experienced the challenges associated with the working hours , set demands and general conditions being offered .
Gerrow ( 2011 ) suggests that the average salaries within the hospitality industry are lower when compared to financial services , health and social care , as well as public administration . Aside from pay however , emerging professionals tend to fail to see career paths available within the industry or are not communicated these by their managers and / or employers .
Addressing the Challenge
In order to function effectively , the tourism industry will need the infrastructure that is being set up as well as the marketing push in setting up Malta as a destination of choice , which is being well managed at policy level . However , once a tourist has selected Malta and made his or her way to the island , the experience will be in large part influenced by the human resources offering the services . Inadequacy or unavailability will lead our country to start losing the gains made with such effort in the past years .
People who have studied and trained in hospitality are opting to move out to other areas after a number of years in the field .
20
Q1 | 2017
HOSPITALITY MALTA