In order to arrive at valuable results , ... The hospitality industry needs to be given once again its value and recognition at all channels
In order to arrive at valuable results , ... The hospitality industry needs to be given once again its value and recognition at all channels
So what can be done to actually improve the situation ? In order to arrive at valuable results , efforts need to be concerted and coordinated from policy level , down to employee level .
The hospitality industry needs to be given once again its value and recognition at all channels . While opportunities do exist in other fields , the hospitality industry will continue to require key personnel at all levels , from unskilled onto specialist . Students within the educational system should be made aware of this from a young age , in much the same way that financial services companies are reaching out to youngsters in order to allure them to the field and to their own company .
From a company and human resources perspective , effort needs to be made in order to address challenges linked specifically to the hospitality industry . Most persons working within the field will generally accept the need to work on a Saturday , a Sunday or a public holiday , but not having respite on these days over a prolonged period of time , amongst other issues and stressors , will lead to burnout and eventually to drop out .
Hospitality has called for flexibility and initiatives such as the 2012 legal notice allowing the possibility of bunkering of hours from less busy periods onto more busy ones has in large part catered for this need . However , the industry should in turn realise that competing industries are increasingly offering flexibility to their employees , through initiatives promoting work-life balance and employee well-being .
While not all initiatives will be readily transferable to the industry , consideration should be given as to how employees can be engaged and retained , over a period of time .
HOSPITALITY MALTA Q1 | 2017
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