such as registering guest details and signatures on a
tablet, or scanning passports directly into roomMas-
ter without any paper-based operations, which also
allows the full requirement of data protection and se-
curity to be implemented”. “The company offers both
hardware and software solutions, so we are an end-to-
end solution whether we are discussing hardware plat-
forms such as servers and networking, or guest systems
such as WiFi. We can provide the complete solution
where our in-house team manages the entire sys-
tem, even including 24-hour service level agreements
where necessary,” Patrick enthusiastically added.
As somebody who is based on the island, David ex-
plained that “generally hoteliers prefer to deal with
somebody they can pick up the phone and talk to
directly... we can appreciate this, and it helps us to
understand the urgency of their request much better.
They find it easy to approach us for support, con-
sultancy, and even market research… we discuss sev-
eral available solutions, whether they are new book-
ing engines, access control, or credit card solutions.
Every so often, it makes sense to meet up and discuss
more leisurely over a coffee. In a world of technol-
ogy and tech-talk, several concepts need to be test-
ed in the hospitality industry before mass-deploy-
ment, and this includes today’s discussions about
blockchain and accepting Crypto-payments. Our
discussion can also help to define strategies. We
have to fill up a much bigger gap in client relations,
and not merely act as some sort of salesman for the
technology aspect of our business,” he explained.
Not making use of a solid PMS is tantamount
to allowing your competition to have an unfair
competitive advantage over you.
42
Issue 06
The system simplifies and automates as
much as possible a hotel’s need to juggle
between its ADR and REVPAR
HOSPITALITY MALTA