Hospitality Malta 05 | Page 49

photos: (left) All rooms and suites at the Solana Hotel and Spa have been equipped with the latest technological trends and have been embellished to a standard which surpasses the 4 star norm. (right) a Luxury Suite bathroom They have a centralised team of executives working in marketing and sales for both hotels and who deal di- rectly with the destination clients. Sometimes certain clients or groups might specifically request negotiat- ing directly with Daniel or his father whom they’d have dealt with in the past. This level of familiality also works well in other sec- tors. As an example, the Director of Food & Beverages Jonathan Grima is Daniel’s brother; focusing on F&B for both hotels though he has separate heads for both kitchens. The family link is of primary importance here since the management team is made up of members of the same family with different specialisations and the We believe in our staff and that we need to be surrounded by good people. It’s an informal relationship, very respectful and honest. We wouldn’t want it any other way because when one sees the support and the push that they gave us during the refurbishment it was just incredible! We believe in our team and they believe in us. HOSPITALITY MALTA Management, Catering and IT elements of the hospi- tality product mix - three core pillars in hospitality - are all centred around the same family unit. One can imagine informal board meetings taking place around the kitchen table as mum prepares a meal for her men! This combination of resources between the two hotels is obviously very cost effective. Refurbishment The Grima family believe that growth is necessary to avoid stagnation, and the current government has en- couraged and facilitated hospitality growth. They also felt that they owed it to their clients to refurbish and upgrade their properties and provision in general. “Furthermore,” Daniel added, “the guest demograph- ics are changing and so must the provision.” The way they actually do it, though, is in total consciousness of their being a hospitality business. They also understood that their clientele needs stability and having two 4 Star hotels would enable improvements to be implemented seamlessly whilst keeping the ball rolling. Issue 05 47