She pointed out that another important advan-
tage for them is their position and footprint. “The
approach is beautiful, as is the house itself and its
well-manicured gardens. An ideal location for pho-
tographic moments. It’s fantastic!” she said. Also
worth mentioning is the important advantage the site
affords clients with easy outside parking and also of-
fering optimum parking availability for coaches, ser-
vice vans, and other delivery vehicles.
NGO’s and charities together with Din l-Art Helwa
(whom we have been supporting since 1978) are aware
that we are not stuck in our ways but that we are quite
avant garde in how we perceive things,” she added.
Mrs Zammit Tabona said that “there is undenia-
bly also a fashion in food and serving this correctly
means that clients become regulars, who bring new
business and different challenges.”
Mrs Zammit Tabona added that whilst admitting that
the choice is a costing situation for DMCs, none-
theless today there are large corporate international
companies who are looking further afield and out-
side the boundaries of hotels. “And this is where our
competitive edge comes in”. When talking about the service mix at Villa Arrigo to-
gether with Osborne Caterers “… due to this synergy we
are able to muster the best staff, the best raw materi-
als, the best ambience and the best attention to de-
tail” Mrs Zammit Tabona added. “We literally spend
a lot of time with our clients to make sure they get
what they want. I personally do it myself, I am hands-
on. It’s the only way and I won’t have it any other
way!” she added.
In fact Villa Arrigo and Osborne Caterers “go hand in hand,
like husband and wife” she joked – having organised
many day events for banks (including staff training,
product launches and selling-technique meetings) as
well as catering for the Pope, Embassies, Ministry of
Foreign Affairs and so many other important min-
istries and dignitaries. “Our constant support for Villa Arrigo, an established venue with a stately feel, is
better than ever today because of the sheer devotion
of the owners and management who have made
sure that Villa Arrigo continues to re-invent itself by
jumping ahead of the times and remain the grand
home-away-from-home upmarket venue its name is
synonymous with.
COMPETITIVE EDGE
36
Issue 05
HOSPITALITY MALTA