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Member Missed Appointments
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Failed Appointments
A “ failed appointment ” is an appointment that a member does not keep , cancel or reschedule .
Providers should document failed appointments clearly in the chart of each member who did not keep an appointment .
Notifying Members Who Fail to Keep Appointments
Members who fail to keep two appointments in three months or three appointments in six months may be considered a problem for the individual providers practice .
When the provider has identified such a member , the provider should send a letter to the member .
If the member fails to keep another appointment within six months of receiving the first letter , the provider should send a second letter to the member .
If any member continues to fail to keep appointments , the practice may choose to dismiss the member . The provider is required to notify the member in writing of the dismissal using the standards set by the Nevada State Medical Board . Those standards state that the provider must offer emergency care for no fewer than 30 days upon notification to the member .
The provider must also notify Hometown Health of any dismissal also in order to allow us to assist the member in accessing care with a new provider .
Mail or fax a copy of your dismissal letter to :
Hometown Health Customer Service Department 10315 Professional Circle Reno , NV 89521 FAX : ( 775 ) 982-374