Healthcare Utilization Management Department Contact Information : The Healthcare Utilization Management Department may be contacted through Link . If your office does not have access to the Internet , we do accept prior authorizations :
• By telephone at 775-982-3723
• By fax
‣ Commercial HMO / PPO Plans at 775-982-3744
‣ Self-Funded Plans at 775-982-3744
• By mail to 10315 Professional Circle , Reno NV 89521
When faxing or mailing a prior authorization request for a member , please use the Prior Authorization Form located at
www . hometownhealth . com to ensure we receive all the information to process your request . This includes the following information :
• Member name
• Member date of birth
• Member number
• Diagnosis
• Procedures , services and items that you are requesting
• Treatment date ( s )
• Clinical documentation as necessary to support the request
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