Tell us if you move
If you are going to move , it is important to tell us right away . Call Customer Service
• If you move outside our plan service area , you cannot remain a member of our plan . ( Chapter 1 in the Evidence of Coverage tells about our service area .) We can help you figure out whether you are moving outside our service area . If you are leaving our service area , we can let you know if we have a plan in your new area .
• If you move within our service area , we still need to know so we can keep your membership record up to date and know how to contact you .
Dismissing a Member
The provider is required to notify the member in writing of the dismissal using the standards set by the Nevada State Medical Board . Those standards state that the provider must offer emergency care for no fewer than 30 days upon notification to the member .
The provider must notify SCP of any dismissal and allow SCP to assist the member in accessing care with a new provider .
Mail a copy of your dismissal letter to the address below or you may also fax the letter to Customer Service at 775-982-3741 .
Senior Care Plus - Customer Service Department 10315 Professional Circle Reno , NV 89521
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