law , no one can deny you care or discriminate against you based on whether or not you have a signed an advance directive .
What if your instructions are not followed ?
If you have signed an advance directive , and you believe that a doctor or hospital has not followed the instructions in it , you may file a complaint with the Board of Medical Examiners or the Nevada State Board of Osteopathic Medicine for MD ’ s and DO ’ s respectively :
Board of Medical Examiners 9600 Gateway Drive Reno , NV 89521 775-688-2559 8:00am to 5:00pm Monday through Friday
Nevada State Board of Osteopathic Medicine 2275 Corporate Circle # 210 Henderson , NV 89074 702-732-2147 9:00am to 5:00pm Monday through Friday
You have the right to make complaints and to ask us to reconsider decisions we have made . If you have any problems or concerns about your covered services or care , Chapter 9 of the Evidence of Coverage tells what you can do . It gives the details about how to deal with types of problems and complaints .
As explained in Chapter 9 of the Evidence of Coverage , what you need to do to follow up on a problem or concern depends on the situation . You might need to ask our plan to make a coverage decision for you , make an appeal to us to change a coverage decision , or make a complaint . Whatever you do – ask for a coverage decision , make and appeal , or make a complaint – we are required to treat you fairly .
You have the right to get a summary of information about the appeals and complaints that other members have filed against our plan in the past . To get this information , please call Customer Service .
What can you do if you think you are being treated unfairly or your rights are not being respected ? If it is about discrimination , call the Office for Civil Rights .
If you think you have been treated unfairly or your rights have not been respected due to your race , disability , religion , sex , health , ethnicity , creed ( beliefs ), age , or national origin , you should call the Department of Health and Human Services ’
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