Set Your Business on a
Course for Greater Profits
FRIDAY SPECIAL REPORT
WED, OCT 16
8:00 – 9:45 AM
Dealer Networking Breakfast
$89 or included with the VIP Pass
Free High-Performance
Dealer Workshops
Featuring Dealer Expert, Sara Hey, from the Bob Clements Team
3:15 - 4:30 PM
Moving Forward: What it Takes to be Number One
Tom Hudgin
Learn the critical characteristics that drive a successful,
competitive leader: effective ways to compete with your
products and services and how to create new ones; establish
the right customer image; improve customer retention; define
your business; and face the challenges that lie ahead while
staying focused on that all-important vision.
THUR, OCT 17
WED, OCT 16 FRI, OCT 18
Change is inevitable. But, as creatures
of habit, it can be tiresome and scary.
Leading a team through change
can create specific challenges in a
dealership environment. Sara Hey will
walk you through how to lead your team
through change and see a lasting and
positive impact. Do you ever think life in your dealership
would be easier if everyone thought
and acted just like you? In theory that
may sound good, but it is not realistic.
Learn how you can leverage your team
members’ unique personalities to move
your business forward.
10:00 - 10:50 AM
Meeting the Challenge of Change
10:00 - 11:15 AM
Customer Service Touchpoints
Industry Economist Brian Beaulieu
Friday, October 18, 9:30 – 10:30 AM
Our economic system is geared for growth, and business opportunities
are expanding for those willing to take risks, act, and trust in a good
decade ahead. Gain insights about the state of the economy and how it
relates to our industry so you can plan for the future.
HARDSCAPE CONSTRUCTION
MEETS EXTREME EFFICIENCY –
LET’S BUILD A BACKYARD IN 2 DAYS
Six hardscape demonstrations led by
Frank Bourque in the new Hardscape House
$65 registration upgrade (or included in VIP Pass)
OPENING KEYNOTE
Anne Obarski
Learn to define customer touchpoints in your business and
how to make them memorable, enviable, and repeatable;
identify the skills required to consistently exceed your
customers’ expectations; and adopt a service recovery
process that’s more than an apology when things go wrong.
Never Fly Solo ®
The Power of Partnership to Reach
New Heights in Business and Life
Lt. Col. Rob “Waldo” Waldman
Your Wingman
Wednesday, October 16
2:00 – 3:00 PM
2:30 - 3:45 PM
Super-Size Your Sales by Upselling
Gary Ross
When used properly, upselling can bring you closer to
your customers, while generating more revenue, better
retention and lower churn. Gary Ross will look at all
types of customers and how we can serve them better by
offering all of the possible options. Participants will learn a
strong skillset that, when done correctly, will build deeper
customer relationships.
11:00 AM - 12:00 PM
Dealing with Different
Personalities in your Dealership
More Growth –
More People –
More Business
A decorated fighter pilot, Waldo Waldman’s experiences, both in
the military and business, have taught him that success is about
camaraderie, courage, and a commitment to excellence. His captivating
stories will encourage you to prepare diligently for every mission,
face challenges and change with courage, build more meaningful
relationships, and maximize your potential both in business and in life!
Sponsored by
DEALER PREVIEW ON
THE TRADE SHOW FLOOR
Wednesday, October 16, 11:00 AM – 3:00 PM
Get a sneak peek of the indoor exhibits. Talk with
exhibitors, see the latest products and network
with colleagues in a relaxed setting. Then enjoy a
welcome reception on the show floor when it opens
to the entire industry from 3 to 7PM.
SHOW HOURS (EST)
INDOOR EXHIBITS
Wednesday: 11:00 AM – 7:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 8:00 AM – 2:00 PM
OUTDOOR EXHIBITS
Thursday: 9:00 AM – 5:00 PM
Friday: 8:00 AM – 1:00 PM