HM 370 help Minds Online/uophelp.com HM 370 help Minds Online/uophelp.com | Page 14

7.
What does STAR represent?
8.
Restaurants are an example of the ___________ hospitality
business segment.
9.
Personalization of services is a trend in guest services
management.
1. What specific role did Mike have in the “You Have A Very Bad
Hotel” example?
11.
According to our readings, Heritage tourism attracts guests
through attractions which fall into all but ONE of the following:
12.
Which of the following is a hospitality information system?
13.
Events and recreation include all of the following except:
14.
Which of the following is a career in the food and beverage
segment?
15.
The purpose of guest service management is:
16. Which hotel chain has their mission statement as: "the hotel will
be recognized internationally as the leading five-star resort in North
America” (Walker, 26, Ch. 1)
17. Which of the following is a trend in hospitality leadership?
e.
Need to create leaders out of line managers
18.
According to our text, Herb Kelleher was one of the renowned
transformational leaders who spent most of his career building which
organization:
19.
One of the six steps of Six Sigma is creating and validating
performance measures:
2.
On the employee site of the virtual organization website,
Baderman Island, the Melacon Hotel and Convention Center
organizational chart has both the Events Manager and the Facilities
Manager reporting directly to the VP of Hotel Operations?
21.
The accounting staff of a hospitality operation usually prepares
in their list of responsibilities three key financial statements for
management review and analysis: the income statement, balance
statement and profit and loss.
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