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Prepare a 1,050- to 1,400-word paper in which you describe the role of
finance, marketing, and human resources (HR) in supporting a
successful hospitality organization. Describe the role of each function,
such as finance, marketing, and HR, and provide specific examples of
how each function can support a hospitality organization.
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HM 370 Week 5 DQ 1
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Class, the lodging industry has been greatly impacted when it comes to
reservations systems. Before, travelers would have to call the property
and reserve a room which was written down on paper with a pencil.
Now, the lodging industry has access to computer software systems like
PMS support to maintain guest reservations, histories of stays, guest
loyalty programs, maintaining room management, as well as including
A/R and A/P information. For example, Marriott International has two
separate PMS to choose from, MARSHA and FOSSE. FOSSE allows
associates to handle all information related to guests with the computer.
MARSHA is a little more extensive, since it allows revenue managers to
change availabilities, enter restrictions to close out reservation making,