programme contributes to a more efficient, innovative, and responsive health and care system.
Before and after programme self-assessments were used to evaluate individuals’ progress, revealing a significant improvement in participants’ understanding of digital innovation, confidence in leading digital transformation, and ability to share knowledge with colleagues. Feedback showed that:
• 89 % of participants felt their awareness, skills, and confidence had increased after completing the programme.
• 35.5 % reported increased confidence in identifying barriers to change, with 96.8 % feeling confident by the end of the programme.
22.6 % reported increased confidence in fostering a culture of innovation, with 79 % reporting overall confidence in applying their learning. These insights reinforce the programme’ s impact in fostering a digitally empowered workforce capable of driving meaningful change within health and social care environments.
Beyond the Digital Ambassadors Programme, the Workforce Challenge Hub, a joint venture between us and NHS England, continues to support transformation across workforce development, digital innovation, and service improvement. By working collaboratively with partners, we are driving initiatives that address workforce challenges and enhance patient care. Our work covers multiple areas, ensuring that health and care professionals are equipped to navigate change and implement sustainable solutions in an evolving landscape.
“ I was asked to serve as a facilitator for the Digital Ambassadors Programme in 2023. The programme provides a fantastic opportunity for inclusive engagement, allowing us to hear more about the challenges of digital from our frontline staff and to define digital capabilities that make life easier for them.
This year, while speaking at a conference, I was approached by a member of the audience who remembered my workshop.
They told me they’ d been inspired to take the leap into digital transformation as a result of this workshop. Digital transformation is no longer driven solely from the IT room but from every NHS colleague across all care settings.”
Natalie Schofield, Head of Chief Digital Information Programmes, West Yorkshire ICB
19 Transforming Lives Through Innovation