HelloBiz Nov2017 HelloBiz6 | Page 41

KidZania India Safety & Security policy KidZania has more than 18 years of experience in running safe and se- cure edutainment Theme parks for children & families all around the world. With 24 facilities in 19 coun- tries spread across Americas, Eu- rope, Japan, Korea, Middle East and Asia, KidZania is the leading Global Edutainment Brand. Child-safety measures are integrat- ed into the planning and building of all KidZania facilities to ensure that the operation, safety, and experi- ence of KidZania are in line with the highest global standards. SAFETY & SECURITY At KidZania, we ensure the activities are safe, educational and rewarding. KidZania is an indoor, temperature controlled place with high quality air monitoring and filtration systems. The safety of each one of our vis- itors is a fundamental aspect for us. This is why we have developed a state-of-the-art, comprehensive and integrated security system at KidZania that encompasses: 1. Controlled Access All entry & exit points are access controlled and manned by KidZania security personnel. A team of pro- fessional and highly trained guards are available in various parts of the city, including: entrance, emergen- cy exit and strategic places. There is also a safety and security officer onsite at all times to ensure safety in KidZania. 2. RFID Security bracelets Visitors receive a bracelet to wear around their wrist with a radio fre- quency antenna and an identifica- 42 | HELLOBIZ NOV 2017 tion chip installed. The bracelet can only be removed by our employees with parental or guardian authoriza- tion through a specialized system at the end of their visit. The RFID bracelet also helps parents and teachers to track and locate each kid inside KidZania and drop mes- sages for them, as well. The RFID security bracelets are assigned in groups as they come in, so a child cannot exit KidZania if an adult or the whole party is not present. This safety aspect ensures schools and parents, that their children are safe at all times. 3. Highly trained team KidZania Supervisors are responsi- ble for ensuring the safety of chil- dren at KidZania. All Supervisors undergo an intensive and extensive training program, including early childhood training that helps them know how to handle a child in differ- ent situations. Our Supervisors un- dergo specific training courses such as early childhood training, general health and safety at work, and vari- ous other safety-related topics. 4. CCTV cameras The complete facility is monitored by several hundred CCTV cameras, which are placed in strategic loca- tions across the center and linked to the Building Management System for the safety and security of our visitors. We also have a video re- cording system for future reference. Additionally, all our establishments are built in a way that parents and teachers get to observe the children participating in the various activities within the establishment via glass walling. 5. First-Aid Center KidZania has a dedicated, fully qual- ified first aid center inside the city. In addition, key frontline employees are trained in the provision of first- aid and carry basic medical kits with them at all times. Additional SAFETY & SECURITY considerations: Every KidZania is designed to con- form or exceed -- local and interna- tional Safety & Security regulations. KidZania has stringent manuals re- garding Safety and Security to pre- vent that visitor, staff or supplier is safe and secure at all times whilst in KidZania, and that all precautions have been considered related to emergency situations in terms of Facility design. From the design stage, CCTV sys- tem is centralized and controlled from a secured Control Room, in which all signals from CCTV cam- eras, Public address system, fire alarms and access/exits are con- trolled. Restrooms: Internal elements of the restrooms help to be aware of safety aspects. One of these is the height of the toilets partition, which must allow to see if no more than one person is inside. Though CCTV coverage cannot be considered within toilets, every toilet is fixed with one at the entry & exit to deter- mine who has used the facility and at what time.