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Cover Story
Dunn Heat Exchangers goes back to 1936 , when Pete Dunn Jr ’ s great grandfather took out a loan for his father , to start a gas station in Galveston , TX .
and unintended consequences . At Dunn Heat Exchangers , there is no need to worry about poor water quality and the associated damages when cleaning heat exchangers .”
Improving processes A big change that the company implemented six years ago is an in-depth online tracker . Similar to the convenience of Amazon , the purpose of this tracker is for the customer to know how delivery is going . “ It is also a centralized place for all inspection reports , all testing reports , and any EWA ’ s that they have . This is all accessible 24 hours a day , without having to speak to an employee , and updated in real-time ,” said Pete . “ Customers can log in and see all of the heat exchanger data as it sits at Dunn Heat Exchangers .”
“ The best way we have grown is honoring our commitments , and doing everything we can to provide good service to our customers .”
Another aspect of this system is the ability to help catch problems . “ If a customer sees something that seems off with the estimated delivery , we can stop and pivot , and decide what we can do to improve that delivery . We do everything we can to get the best possible delivery and solution .”
Guaranteed satisfaction “ We want to provide the customer with the best solution to what their problem is ,” said Pete . “ Whether it is cleaning services , repair , or new fabrication , we look at each problem and offer the best solution . We could cut corners to remove time or cost – but how much heat transfer could be lost in service ? On our repair side , we work with our customers to be honest about what the best solution might be , perhaps a new product rather than continuing to spend money on repairs , even offering solutions with our competitors if they have more shop space available .” Dunn Heat Exchangers maintains its core values as a family business . “ We have been around a long time , and we intend to be around a lot longer ,” said Pete . “ Someone might get the job today , if they underbid or make false promises , but they would not get that job tomorrow . The best way we have grown is honoring our commitments ,
10 Heat Exchanger World February 2023 www . heat-exchanger-world . com