10 KEY FINDINGS RELATED TO CREDENTIALING AND PRIVILEGING
10 KEY FINDINGS RELATED TO CREDENTIALING AND PRIVILEGING
The information in this section is based on responses from 1008 medical services professionals surveyed 1 by HealthStream™ in December 2020 for the 2021 annual report . Following are 10 key observations from this recent research .
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Nearly all ( 93.9 %) medical services professionals reported some level of satisfaction with the quality of the medical staff credentialing and privileging processes provided by their organization .
In an increase from previous years , more than two-thirds ( 71.9 %) of respondents reported they are either extremely ( 26.1 %) or very satisfied ( 45.8 %) with the quality of their organization ’ s credentialing and privileging processes . Only one-fifth ( 21.9 %) reported they were only somewhat satisfied , a decrease from the 2020 survey , and 5.5 % reported dissatisfaction . These findings remained similar to results from the 2017 , 2018 , 2019 , and 2020 surveys , indicating that there still remains opportunity for improvement .
Overall , how satisfied are you with the quality of the medical staff credentialing and privileging processes provided by your organization ? ( Base = 402 )
Extremely Satisfied 26.1 %
Very Satisfied 45.8 %
Somewhat Satisfied 21.9 %
Dissatisfied 5.5 %
Don ’ t know
0.8 %
0 % 5 % 10 % 15 % 20 % 25 % 30 % 35 % 40 % 45 % 50 %
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It should be noted that of the 1008 medical services professionals who were surveyed , some 375 did not advance through the entire survey due to the categorization of their organization as either a commercial COV , physician or group medical practice , health plan , or other . Seven of these 375 did not advance due low or no awareness about this topic or due to their organization not performing Medical Staff Credentialing or Privileging , thus disqualifying them from completing the survey . See appendix for corresponding data .
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