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Process Improvement and Provider Data Management continued to be rated as the most important initiatives at respondents ’ organizations .
Since 2017 , this annual survey has focused on four initiatives : Process Improvement , Provider Data Management , Centralization and Enterprise Standardization , and Service Expansion . Each year , surveyed medical services professionals are asked to rate the importance of each initiative . This year , very few ( less than 5 % for any single initiative ) reported that these initiatives were not important , and no more than 13 % reported they did not know the importance of a particular initiative to their organization .
More than half of all respondents indicated each of the four initiatives were of high 2 importance at their organization . Consistent with the data from the past four years , the Process Improvement and Provider Data Management initiatives were ranked most important ( 97.2 % and 92.0 % respectively .) Centralization and Enterprise Standardization was rated the third most important initiative at 79.1 %, and Service Expansion was the least likely to be rated as highly important at 61.1 %.
% Saying This Inititave is Extremely or Very Important
Process Improvement
Provider Data Management
97.2 %
92.0 %
Central izati on & Enterprise Standardization 79.1 %
Service Expansion
61.1 %
0 % 10 % 20 % 30 % 40 % 50 % 60 % 70 % 80 % 90 % 100 %
These results remained similar to previous years ; however , there was with a slight increase in the ratings of Process Improvement ( from 96.9 % in 2020 to 97.2 % in 2021 ) and Centralization and Enterprise Standardization ( from 78.4 % in 2020 to 79.1 % in 2021 ). There was an insignificant decrease in the ratings of Provider Data Management ( from 93.1 % for the last three years to 92.0 % in 2021 ) and Service Expansion ( from 61.2 % in 2020 to 61.1 % in 2021 ). The following table shows the results from the last five years .
Initiative 2021 2020 2019 2018 2017 Process Improvement 97.2 % 96.9 % 97.1 % 95.1 % 95.2 % Provider Data Management 92.0 % 93.1 % 93.1 % 93.1 % 90.5 %
Centralization & Enterprise Standardization
79.1 % 78.4 % 80.6 % 79.5 % 74.4 % Service Expansion 61.1 % 61.2 % 63.9 % 60.0 % 58.4 %
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For the purposes of this survey , “ high importance ” is defined as both “ extremely important ” or “ very important ” responses .
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