Healthly learning in SMEs version 1 | Page 41

Summary • The world of work is changing and the pace of change is accelerating. • Outdated business processes are no longer cost effective. • Technology is no longer an after thought when it comes to business strategy. • Managers must learn to manage differently. • We all need to think differently and certainly out of our comfort zones. • The EFQM Excellence model is an ideal tool for business transformation.