and most recently TeamHealth . During her career , she was involved with many of the above-mentioned initiatives aimed at improving healthcare cost and quality . According to Ball , “ These results don ’ t surprise me at all . Over the past several decades , we as an industry have spent a lot of time with programs designed to identify problems and monitor their impact , but we fell short on solving problems and implementing change . We didn ’ t take into account how dramatically the world around us was changing . As we emerge from this pandemic , our approach to improvement will need to be much more customer-focused and aggressive .”
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