The Americas represent the largest market for healthcare BPO. In 2016, the Americas
accounted for the largest share of 57.3 % of the global healthcare BPO market. The
Americas market has been segmented into two regions, namely, North America and South
America. North America has been further segmented into the US and Canada. A robust
economy and massive development in the healthcare domain support the growth of the
market in the Americas. Moreover, high healthcare expenditure, the concentration of
leading players and the high adoption rate of advanced technology in the region drives the
growth of the market. Broadening support from the government for the development of the
healthcare sector is a significant driver. Furthermore, the demand for niche services and
increasing cost savings will boost the market growth over the corresponding period.
Europe accounts for the second largest share of the healthcare BPO market and has been
segmented into Western Europe and Eastern Europe. Western Europe holds the maximum
share of the Europe market, Germany, U.K., and France being the key contributors to the
market. The OCED reported the healthcare expenditure in Germany to be EUR 321 Billion in
2014 and the the healthcare expenditure in France to be EUR 237 Billion, while the
healthcare expenditure of the U.K. in 2014 was EUR 223 Billion. Increasing healthcare
revenue is the major driving factor for the market growth. Additionally, increasing
government support and funding for the development of the facilities have added fuel to the
growth of the market.
Asia Pacific is expected to continue on a robust growth trajectory over the forecast period.
The market in Asia Pacific comprises Japan, China, India, Australia, the Republic of Korea,
and the Rest of Asia Pacific. Rapidly advancing healthcare sector, high health care spending,
developing healthcare industries & organizations and improving technology are factors
igniting pockets of growth in the Asia Pacific market. The market in China is projected to
capture a CAGR of 8.8% over the forecast period.
TABLE OF CONTENTS
1 Report Prologue
2 Introduction
2.1 Scope Of Study
2.2 Research Objective
2.3 Assumptions & Limitations
2.3.1 Assumptions
2.3.2 Limitations
2.4 Market Structure
3 Research Methodology
3.1 Primary Research
3.2 Secondary Research
3.3 Market Size Estimation
3.3.1 Market Share Analysis
3.4 Market Pricing Approach
4 Market Dynamics
4.1 Introduction
4.2 Drivers
4.2.1 Minimizing Critical Mistakes
4.2.2 Increase In Cost Saving
4.2.3 Increase In Recovery Audits 21
4.2.4 Demand For Niche Services 22
4.3 Restrains 23
4.3.1 Doubts Over Service Quality 23
4.4 Opportunities 24
4.5 Trends 24
4.5.1 Adoption Of The BPO Services In Healthcare Sector 24