Health Destination Pharmacy Trial – Case studies Health Destination Pharmacy Trial – Case studies | Page 9

CASE STUDY 2

“MOST OF US DO
KNOW WHAT WE’RE
DOING, BUT WE DON’T
KNOW WHAT OTHER
PEOPLE ARE DOING.
WE DON’T KNOW
WHAT EACH OTHER’S
SPECIFIC JOBS ARE
AND [THAT WOULD]
MAKE IT A BIT MORE
PRODUCTIVE.”
– Dispensary technician

CHALLENGES

SOLUTIONS

Despite an ideal layout and an enthusiastic manager, with
good support from the owner, this pharmacy faced a
number of challenges in attempting to execute its goals.

A structured approach to improving team
functionality

A SWOT analysis conducted with the PSA coach identified
leadership in the dispensary as a weakness. This was
occurring as a result of the owner not always being
rostered in the dispensary, or working on “back office”
tasks while no one was delegated this responsibility.
Some staff were negative about change - unsure of
changes a