Health Destination Pharmacy Trial – Case studies Health Destination Pharmacy Trial – Case studies | Page 13

CASE STUDY 3

“THE CULTURAL CHANGE
IS HARD... I TEND TO
DO STUFF WITH THE
CUSTOMERS ALL THE
TIME, IT’S JUST MAKING IT
FORMAL THAT’S HARDER
FOR ME, BECAUSE I DON’T
WANT TO HAVE TO STOP
AND THINK ‘OH WAS THAT
AN INTERVENTION?”
– Pharmacist

CHALLENGES

SOLUTIONS

Despite the philosophical alignment and the commitment
to change, this pharmacy still faced a number of
challenges in the execution of its goals. Even with
enthusiasm, a lack of confidence plagued some of the
pharmacists, who expressed views that their training had
not prepared them for an expanded