Intelligent software made simple
The Power of Keyfax Repairs combined with KeyNect Video
Keyfax KeyNect Video improves tenant communications and revolutionises how advisors handle repairs and enquiries.
• Enables real-time visual conversations between advisors and tenants.
• Tenants can show rather than describe their concerns.
• Advisors see the issue first-hand, can fully understand the priorities.
• Reduced repair visits, more first-time fixes and better scores from TSM surveys.
Combined with Keyfax Repairs Diagnostics, KeyNect brings video and photo results back into your Housing Management System or CRM so anyone can see them.
Benefits of using Keyfax KeyNect
• Instant inspections for Awaab’ s law using video.
• Escalate video to your subject matter experts for specialised attention.
• Embed videos in works orders, store links to video in the HMS or CRM.
• Overcome language barriers by the tenant showing the issue via their phone.
“ Easy to connect, brief and practical. It helped to show what the problem was and resolve it faster than trying to explain it in words.”
Tenant feedback on KeyNect
Contact Omfax for more information or a demo:
sales @ omfax. co. uk | www. omfax. co. uk housingexecutive. co. uk 97