If you are ready to start defending disrepair claims, get in touch with us.
Evidence that works both ways.
This is the part our clients value most, and it ' s worth putting in their words rather than ours. What iOpt gives you is a clear and unquestionable record of what ' s going on inside a home.
Either the data shows the property isn ' t being heated or ventilated as it should be, telling you where to act long before a claim is raised, or it shows conditions are well within range and there ' s no fabric issue to answer for, giving you the evidence to stand behind when a claim has no merit. Either way you ' re working from fact.
Non-invasive sensors
Installed by anyone
Defensible claims
From a flood of cases to a focused response
Volume is the other battle, and the timescales only exagerate this. When every case has to be treated as a potential claim the team gets stretched thin and the serious risk properties are harder to pick out.
With the data in front of you, you can triage properly, surfacing the high-risk properties early and letting the cases that really are about the building rise to the top. Telling a board you ' ve improved response times no longer carries the weight it did, but showing them, with data, that you ' re reducing risk before it becomes a claim is what separates a provider that ' s in control from one that ' s still reacting.
Own the problem, own the solution
Disrepair claims aren ' t going anywhere, but what you can change is whether you meet them with a shrug and a settlement or with a record that genuinely holds up. That means stepping away from relying on the tenant to tell you, or on a stock survey every five years to fill in the gaps, and starting to see what ' s really happening behind the door.
If you are ready to start defending disrepair claims, get in touch with us.
ioptassets. com / housingexec housingexecutive. co. uk