key2housing

A Fuzzlab Platform

Action on first contact. Every time.

key2housing provides two-way contact with 24 / 7 support in any language. It reads every resident conversation for hazard, vulnerability and complaint signals, then prompts your team on next steps for a consistent, evidence-based response. Answer every contact and keep residents informed, while tracking every action you take.

Conversation

WhatsApp · out of hours · matched to tenancy

WHATSAPP 21:40 Out of hours Tenancy T-004821

“… it ' s in the back bedroom, there ' s black mould all up the wall 1 and round the window. It ' s been like that since last October. It ' s freezing in there 2. My mum ' s living with us now, she ' s 82 3 and she really feels the cold. I did ring about it in June 4, but no one has come out.”

Also captured to the property record: room, item and how long.

Action

Recommended next actions, with the clock that applies

The landlord was aware at 21:40— not when someone raised a case on Monday.

B EF O R E IT ES CAL AT ES, T HE AGENT CAN Q UAL IF Y. F O R EXAM P L E

“ Is the heating coming on at all?” ·“ Is anyone using a plug-in heater, or sleeping in another room, to keep warm?” The answers decide if we troubleshoot the heating, and whether excess cold needs managing as an emergency.

HUMAN IN THE LOOP

A person still decides, and nothing reaches the tenancy record without confirmation. But the response has already begun— so what an officer opens on their prioritised workbench on Monday is already triaged:

1 Raise hazard investigation Potential significant hazard— investigate within 10 working days; written summary within 3 of it concluding.

3 Verify the occupant Confirm the 82 year old lives at the address, before anything reaches the tenancy record.

2 Check the home is warm tonight If the answers confirm an emergency, the 24-hour clock is already running.

4 Close the loop The resident gets a reference, an appointment she can book herself, and is updated automatically at each step.

What was said. What we heard. What we did.

A Fuzzlab Platform

Hazard and complaint capture, compliance evidence and arrears prevention on one governed record. WhatsApp, SMS, voice and email. Works with your Housing Management System or CRM.

SEE IT WORKING

MEET US THERE Future Foundations · Bolton Wanderers Stadium · 6 October 2026 · Stand A3— see us in action.

Fuzzlab Limited · Building AI for social housing since 2016 · Illustrative scenario; not a real resident or tenancy. Timeframes summarised from MHCLG guidance on Awaab ' s Law; Phase 2 subject to parliamentary approval. · paul @ key2housing. co. uk key2housing. co. uk