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Analyze the role of consumers, such as patients,
family, and friends in your organization’s QUALITY
IMPROVEMENT process.
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Analyze the external quality indicators available to
consumers regarding the organization.
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Analyze at least three indicators in detail and how
consumers use these indicators as part of the QUALITY
IMPROVEMENT process.
Analyze feedback from consumers on the quality
improvement process.
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For your organization, evaluate how stakeholders,
such as patients, managers, administrators, clinicians,
health insurers, regulatory agencies, and so forth, use
feedback in the QUALITY IMPROVEMENT process. If
you do not know how it is used, indicate how it can be
used.
Cite at least 3 sources according to APA guidelines to
support your information.
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