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• Centralized or decentralized records management • Creation of new records—record format • Type of filing system: o Basic rules of the system o Examples to clarify names or numbers that might be confusing in that system • Temporary and permanent insertion of loose forms and care reports: o Handling clinical data that a doctor needs to see o Handling administrative data that a doctor does not need to see • Storage for patient files: o Short-term (patient returns in 2 to 3 days) o Permanent (patient is not due back soon but is currently under care) o Archive (patient record has not been used for some time)