Arthur Price
Father and son, Simon and James, take care of the family silver
Family First
R
unning a multi-million-pound
international business is
tough, and Simon Price works
long hours. But it’s all for one
reason... family. Not just to provide
for his wife Lesley and three
children; James, Tori and Harry but
to maintain tradition.
He said: “I am merely a custodian
of the Arthur Price brand. My job
is to maintain the high standard
of both products and services and
pass this knowledge and passion on
to future generations. I’m delighted
my eldest son James has joined
the business, and one day Tori and
Harry may join the fold.”
“There’s nothing better than
chatting with my family around
the dinner table (with Arthur
Price cutlery of course). James and
Tori have left home, Harry is at
university, but they all keep coming
back for their Mum’s roasts. I want
them to have that same love for
working hard so they can enjoy
spending quality time with loved
ones.
“I love what I do. I also love not
having to satisfy shareholders.
Arthur Price is 100% family-owned,
and so we can be light on our feet
and react to customers’ needs with
that personal touch.”
One big family
The ethos of the company is one big
family. Simon articulates what he
means by saying staff aren’t staff,
they are people: “What do I mean?
Well, we have many people who
have worked for us for over 30
years and one person in customer
service has been around longer
47
than me! By using these examples
of long-service I like to think I look
after everyone, it’s an enjoyable
place to work, and everyone is on a
journey.
“These long-standing people
have seen many changes as we
have modernised the company to
take into account globalisation and
online shopping. But the ethos
remains the same; top quality
products, the best customer service.
This has benefits for the customers.
They not only know our products
but the whole industry and can
help me make company decisions
but also advise customers. When
someone comes in with a 40-year-
old knife and needs some help, we
have someone in our customer
service team who can help. You
can’t buy that sort of experience.”