Building Sales :
Dealer Continuing Education
18
ALL DEALER SESSIONS TAKE PLACE AT THE AT THE KENTUCKY EXPOSITION CENTER .
Wednesday , October 20
8:00 – 11:30 AM HNA Dealer Networking Breakfast Collision Course : Put on the Brakes with DISC Anne Obarski
Using a DISC profile , learn your own behavioral style and how to identify and appreciate the behavioral styles of others while you lead employees and service customers , and adapt your behaviors to create super performers .
3:30 – 4:45 PM Partnering with Contractors and Manufacturers for Marketing Content Corey & Anna Halstead
Uncover a proven system for solving the content dilemma for the hardscaping industry and explore how dealers can work with manufacturers and contractors for success .
Thursday , October 21
8:00 – 9:15 AM Be an “ Undercover Boss ” Anne Obarski
If you were to become a frontline employee in your business , what do you think you might find that could be changed or improved ? Take risks to discover what will make each employee ’ s job a little easier and learn to create a team of superheroes .
9:45 – 11:00 AM Managing Customer Expectations for Freight Kent Deeben & Brian DeCelle
Learn how Sislers Stone has leveraged their more than 80 years of industry experience to manage customer expectations and mitigate many of the most common issues in their outbound delivery service .
3:00 – 4:15 PM Sell on Value , Not on Price Gary Ross
Learn how to explain and express value and how it works for the customer . By focusing on the value , the price becomes less and less important .
$ 65 / SESSION , $ 89 FOR NETWORKING BREAKFAST OR PURCHASE A VIP PASS .