nfortunately, an apple a day doesn’t work when it comes to your Account Health on Amazon! This month we are going to take a look “under
On Amazon, your account health can affect several factors, the biggest one being allowed to stay an Artisan on Handmade at Amazon! Another factor it can affect is whether or not you can offer premium shipping (two-day shipping).
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There are seven different categories that Amazon looks at to determine your Account Health:
1. Order Defect Rate: An order has a defect if it incurs negative feedback, an A-to-Z Guarantee claim, or a service credit card chargeback.
2. Cancellation Rate: The rate of orders cancelled by the artisan before ship-confirmation.
3. Late Shipment Rate: Compares the number of orders shipped late to the total number of orders.
4. Policy Violations: Measures any non-compliance with an Amazon policy and indicates if you have any unread performance notifications.
5. On-Time Delivery: The rate of packages that customers received by the estimated delivery date.
6. Valid Tracking Rate: Measures the percentage of packages you ship with a valid tracking number.
7. Contact Response Time: The percentage of customer initiated messages you have responded to within 24 hours.
Pretty simple right? These are things that we all aim to do 100% of the time. Do things happen and we aren’t perfect sometimes? Of course! My poor family can’t seem to stay healthy lately, so unfortunately, I’ve have had some late shipments! It happens sometimes and is part of growing as a business!
the hood” of our Amazon Accounts and what exactly affects our Account Health.