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GSCM 588 Final Exam
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1. Explain the concept of lead and lag indicators. How would the
development of lead and lag indicators link to the development of a
robust and effective quality strategy? This answer must be in your own
words—significant cut and paste from the text or other sources is not
acceptable.
2. Explain the concept of the cost of quality model and then link your
explanation to how quality can be defined by organizations. What are
some advantages and disadvantages of the cost of quality model? This
answer must be in your own words—significant cut and paste from the
text or other sources is not acceptable.
3. Define benchmarking. Identify the three major types of
benchmarking, discuss their purposes, and provide examples. Be
specific in your response. This answer must be in your own words—
significant cut and paste from the text or other sources is not
acceptable.