GSCM 588 Final Exam
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1. Explain the concept of lead and lag indicators. How would the
development of lead and lag indicators link to the development of a
robust and effective quality strategy? This answer must be in your
own words—significant cut and paste from the text or other sources
is not acceptable.
2. Explain the concept of the cost of quality model and then link
your explanation to how quality can be defined by organizations.
What are some advantages and disadvantages of the cost of quality
model? This answer must be in your own words—significant cut
and paste from the text or other sources is not acceptable.
3. Define benchmarking. Identify the three major types of
benchmarking, discuss their purposes, and provide examples. Be
specific in your response. This answer must be in your own words—
significant cut and paste from the text or other sources is not
acceptable.
4. Explain the concept of mistake proofing. How can mistake
proofing be used to ensure that the proper corrective and preventive
actions (relative to problem solving) have been taken, and that those
actions were effective? This answer must be in your own words—
significant cut and paste from the text or other sources is not
acceptable.
5. Explain the concept of control charts. Link your answer to how
control charts can be used to understand if suppliers are in control