Question 4.4 . ( TCO 5 ) The way to build in greater flexibility in your workers is to do which of the following ? ( Points : 4 ) Pay higher wages to motivate a willingness to do a variety to tasks . Provide a broader range of training . Provide a wide variety of technology to augment workers skills . Institute a ― pay for skills ‖ program . Use part-time employees with specialized skills as needed .
Question 5.5 . ( TCO 6 ) Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories . Which of the following is one of those categories ? ( Points : 4 ) DMAIC Analysis and remember management Standardization Control Inspection protocols
( TCOs 3 and 7 ) Which of the following is considered a high-contact service operation ? ( Points : 4 ) Online brokerage house Internet sales for a department store Physician practice Telephone life insurance sales and service Automobile repair
Question 7.7 . ( TCOs 7 and 8 ) Which of the following is a dynamic lotsizing technique that adds ordering and inventory carrying cost for