IS THERE A PERFECT FORMULA ?
GSAIR 2024 : EMEA 8
COST MANAGEMENT VS ASSIGNEE SATISFACTION-
IS THERE A PERFECT FORMULA ?
By JO WEBB Head of OrbiRelo , OrbiRelo ( part of Ariosi Group )
Jo Webb is Head of OrbiRelo , a platform that delivers a multi agent aggregator solution for Temporary Living . She shares her views and advice on managing the complexities of a multi-regional accommodation program .
Global Mobility Managers and Relocation Management Companies , ( RMCs ), face a challenging task : balancing the need to manage the costs of a relocation program whilst ensuring that each assignee has a positive experience and arrives at their new role refreshed rather than stressed . Temporary living arrangements , though often perceived as a minor component of the relocation process , are actually one of the most emotionally charged aspects and should never be underestimated .
THE EMOTIONAL IMPACT OF TEMPORARY LIVING
Consider the situation from the assignee ’ s perspective . Before embarking on their relocation journey , they must take into account a wide range of factors : what do they know about the city they are moving to ? Are there unsafe areas to avoid ? Where will they find permanent accommodation ? What are the commute options ? Where are the nearest places of worship , schools , and supermarkets ?
Temporary housing is often the assignee ’ s first real experience of living in their new location . This period is typically the busiest and most stressful , involving settling into an unfamiliar environment , managing tired children , handling personal belongings , and quickly preparing for a new job in a foreign country with different cultural expectations . Moreover , the assignee must also begin the challenging task of finding permanent accommodation , enrolling children in schools , and ensuring the whole family is comfortable — all while adapting to a new role at work .
Credit : Native Edinburgh
The key lies in understanding both the company ’ s financial objectives and the assignee ’ s personal needs , and then finding a solution that respects both .