Greetings, Report, Recognition and Plans
Weekly Internal Update
RACOHD- REGIONAL ACO HELPDESK REPORT
Following is a summary of customer contacts handled by RACO PH in April. We started with Singapore complex( fares and ticketing) calls on April 22 only, thus the small volume.
April 13 |
AU / NZ |
PH |
Pac. Is( NA) |
AMEX( NA) |
SG |
Total |
Calls Offered |
4484 |
3615 |
65 |
3 |
128 |
8295 |
Calls Handled |
4192 |
3281 |
59 |
1 |
103 |
7636 |
Calls Abandoned |
292 |
334 |
6 |
2 |
|
634 |
# of Emails handled |
1755 |
779 |
|
|
|
|
HoT |
27 |
|
|
|
|
|
QBT |
14 |
|
|
|
|
|
Claims |
114 |
6 |
|
|
|
|
GTA Sessions |
330 |
|
|
|
|
|
AeTM |
|
13 |
|
|
|
|
ePower |
|
31 |
|
|
|
|
IMAC |
|
46 |
|
|
|
|
SIRR |
|
284 |
|
|
|
|
We welcome back Ka-Lai and Leila from their 2-week training in HKG. By May 15, RACO PH will take non-premium functional calls from HKG together with RACO Malaysia.
RECOGNITIONS and GEMS
“ Good Job done for Bianca and Jaja for the new agents signed.” – sales team
“ Special thanks to Del and Aimee for continuously helping us in the recruitment of Customer Support Specialists. We have 2 new agents starting on May 16.” – RACO team
8 | P a g e