Greetings , Report , Recognition and Plans
Weekly Internal Update
CSD & T - CUSTOMER SERVICE DELIVERY AND TRAINING REPORT
The following courses were conducted ; ABC , ARF , ATR . The first session for Regent Travel on Reissuance was also held last Saturday . Nit and Rachel met with TESDA for further consultation on the plan to register our courses in Tesda . A lot of preparation is needed to complete Tesda ' s requirements and we will keep you posted on the development .
Next week , we will have AFT and ABC for Professors , plus the last session for Regent Travel on Reissuance Function
TECHNICAL REPORT
For this week , technical team were very busy for the general cleaning of technical department area , performed arrangement of technical equipment ’ s , disposing of unnecessary paraphernalia and performed relocation of tables and cabinets for us to have a spacious and suitable working stations .
As of this week , Technical team was able to close 73 cases logged via CRM System . One of the major problem encountered by SIRR team were Network / dsl related concerns . We had a total of 37 cases reported related to DSL / Network wherein 20 cases was related to line problems ( internet downtime / intermittent connection ) and this concern was properly coordinated to our TELCO ( PLDT , BAYANTEL , & ETPI ) for proper isolation and checking while the remaining 17 cases reported was related to LAN problem ( pc has no internet access ) and this concern was rapidly repaired by our Field Engineer onsite
On the other hand , SO team delivered 2 sets of Lenovo desktop pc ’ s , 1 Acer lalptop and 1 unit Epson LX300 printer for Artisean Travel . They configured internet connection and activated ASP access and back-up and restored document files for the said travel agency . Additional to that , they also installed one node lan cable ( 10mtrs ) for one set of pc .
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