Online Service Portals
3
Improve Customer Service
Satisfaction
LADOT receives thousands of requests
each year and we are working to
make it easier to report issues. Using
MyLADOT, we will be able to track our
progress on resolving requests and
monitor our performance on reducing
response times.
a. Increase the usefulness of existing
“MyLADOT” request tracking
platform to improve customer
service
b. Improve District Office response
times for public requests
Making it easier to access City Hall services
LADOT has taken a leading role to improve customer service by
developing a number of online service systems. In partnership with
the Bureau of Street Services, LADOT developed the Special Events
website (specialevents.lacity.org). The site pulls together a calendar
of special events based on existing permits, handles new permit
applications, and provides a database that supports effective multiagency coordination for event management.
MyLADOT (myladot.lacity.org) is an online service request system that
can be conveniently accessed by smartphone, tablet, or computer. The
system provides customers with email updates, and a simple interface
to report a problem, including a map to precisely identify the location
and the ability to upload photos to show exactly what needs attention.
TEAMS, provides a fully automated system for managing temporary
no-parking requests from the film industry, for utility installations, and
from the public.
Investing in these tools streamlines our operations so we can be more
responsive to customer requests.
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