A WELL RUN CITY:
CUSTOMER
SERVICE
Providing Angelenos an open, reachable, and
responsive LADOT
From traffic lights and taxicabs to traffic officers and parking
enforcement, the work of LADOT is far-reaching. To better serve
our wide range of customers, we will create a stronger team to
communicate the roles and responsibilities of LADOT and the services
available to the public. By building on the success of the People
St program, and expanding our application-based neighborhood
improvement programs, we will increase opportunities for active
community participation in creating a greater city.
To help people make more efficient travel choices, we will broadcast
more timely and relevant information on traffic, transit, and parking
conditions, and disseminate our data to leverage the skills of
community partners in developing mobile applications and other
leading information technologies.
At the same time, the eyes and ears of Angelenos remain an
important resource to identify where issues exist and attention is
required. We will improve the usefulness of reporting tools like
MyLADOT, and work to reduce response times for service requests
and resolution times for parking tickets.
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