Grand Pacific Tours Travel Brochure Grand pacific Tours 2020-2021 | Page 43

Booking Terms
& conditions
Payment and completion of the GOOD TO GO Booking Form to your
Travel Agent acknowledges that you have read, understood and
accepted these booking conditions. Grand Pacific Tours (GPT) is a
100% Australian owned company.
For a full list of booking terms and conditions, refer to the GPT
website at gptnz.com
Deposits & Payment
At the time of booking a deposit of CAD$500 per person is required
for all Affordable, Signature Coach Tours & Special Interest Tours;
CAD$500 per person for Ultimate Small Group Tours.
The balance of payment including any merchandise is due 60 days
prior to tour departure. If you are booked on a module of a tour (8
Day Taste of the North Island or 10 Day South Island Spectacular),
your final balance date will be due 70 days prior to departure. Once
the tour has been booked and confirmed cancellation fees will apply
as per Booking Terms and Conditions.
Price / Currency Guarantee
Prices in this brochure are quoted in CANADIAN Dollars (CAD$) and
based on costs and currency rates as at 1 March 2020. Should these
costs or currency fluctuate, it may be necessary to make a surcharge
on the price of your holiday. However, no surcharge will be made in
respect to cost fluctuations once your holiday payment has been fully
made and received by Anderson Vacations.
Passport and Visa Requirements
All visitors require a passport to enter New Zealand. Your passport
must be valid for at least three months past the date that you
intend to leave. Visitors from visa-waiver countries must request an
Electronic Travel Authority (ETA) prior to travelling to New Zealand. For
visitors from non-visa waiver countries it is recommended you contact
your Travel Agent or NZ Immigration for full entry requirements. You
may also have to pay for an International Visitor Conservation and
Tourism Levy (IVL). Please check with your Travel Agent for up to date
immigration requirements.
Children
Children’s fares (5-11 years) are available. Unfortunately, children
under five are not suitable on these tours. Exact amounts will be
confirmed to your Travel Agent at time of booking. Each under-age
traveller must be paired with a supervising adult within the same
party due to the seat rotation and rooming policy. On Ultimate Small
Group Tours, children under 12 years are not permitted.
Luggage Limits
Each traveller is entitled to travel with ONE suitcase on tour
measuring (length + width + depth) no more than 150cm. Ultimate
Small Group travellers are entitled to up to TWO suitcases (if
airline ticket permits). Weight limits also apply to luggage due to
Occupational Health and Safety issues. Approximately, the maximum
suitcase weight allowed is 23kg. If a traveller brings more than the
allocated limit of luggage, any additional arrangements made to get
their luggage to the final destination will be at their own expense.
Please be aware that oversized or overweight luggage may be
refused to be carried by coach companies. All travellers are supplied
with a Grand Pacific Tours Travel Bag for personal and small items
which can be carried on the coach when travelling. The travel bag is
designed to carry a maximum of 6kg. Due to limited space on board
the coach, please ensure carry-on bags are approximately (length +
width + depth) 81cm with a maximum weight restriction of 6kg. All
luggage is entirely at the ‘owners risk’, GPT takes no responsibility for
accidental damage or loss.
Pre / Post Accommodation in New Zealand
Hotel check-in time is approx. 3pm and check-out is approx. 10am.
If early hotel check-in or late check-out is required due to flight
schedules, additional accommodation will need to be purchased.
The rates quoted in this brochure are only valid for one night, room
only and subject to availability. Any additional meals will need to be
ordered and purchased directly with the hotel’s, BB rates cannot
be provided. Additional nights are subject to availability and may be
charged at the prevailing rate by the hotel.
Accommodation Information
GPT endeavours to utilise the most suitable hotels available in each
location to ensure travellers enjoy a level of cleanliness, comfort
and service. In more remote locations, hotel standards may not be
as high due to limited choice. As hotel allocations are booked in
advance room upgrade requests are not permitted. Should the hotels
on tour change for any reason, we will endeavour to ensure that the
alternative hotel is of an equivalent standard.
Dietary Requests
GPT limit special dietary requests to Vegetarian, Gluten Free, Lactose
Intolerant and Diabetic. These will be requested to the hotel but
cannot be guaranteed. Meal options may be limited. As a volume
group tour operator, contracting specific menus which range from
Buffet to A-la-carte, the logistics of arranging meals meeting the
correct criteria over an extended touring itinerary can be challenging
and cannot be guaranteed to meet the expectations of the traveller.
Therefore, religious dietary requests (ie. Hindu Vegetarian, Kosher,
Halal) cannot be accommodated. Any further intolerances needing
to be managed are the responsibility of the traveller. Airlines have
restricted dietary conditions which vary, ask at time of booking.
Twin Share Travellers
If you are travelling alone and do not wish to pay the SINGLE
SUPPLEMENT, a twin share room will be provided with a person of
the same gender. Special room requests are not permitted on this
basis. It is your duty to disclose any medical or other conditions that
may prevent you from being a suitable rooming partner (such as
CPAP Machines) and you must accept that compatibility with your
rooming partner cannot be guaranteed. If at any time during the tour
you consider your rooming partner unsuitable, we will endeavour
to arrange single accommodation for you for the remainder of the
tour, subject to availability and at your own cost. We accept no
responsibility for the suitability of the allocated rooming partner.
The option to twin share with another single traveller is not available
on Ultimate Small Group Tours and selected Special Interest Tours.
Please enquire with your Travel Agent at time of booking.
Single Travellers
Paying the SINGLE SUPPLEMENT covers the sole use of
accommodation only, the 48 seat coach is not single seating, you will
be required to sit with a fellow traveller. Travel on the Ultimate Small
Group Tour Coach is single seats.
Triple Share Room Bookings
Hotel rooms are generally sized to accommodate two travellers
in comfort. When three travellers elect to share a room note that
there will be restricted space. A rollaway bed may be used for triple
share bookings where three separate beds are required. Special
conditions apply for triple share requests on the Milford Mariner,
subject to availability, please enquire at time of booking. Triple share
arrangements are not available on Ultimate Small Group Tours and
selected Special Interest Tours.
Milford Mariner and Fiordland Navigator
There are stairs to the cabin and dining area. All travellers are
required to be physically able to climb stairs on their own or with
the assistance of their travelling companion. A mainland option is
available which must be requested at time of booking and is subject
to availability with no price reduction. Bedding types are limited and
we are unable to guarantee preferred bedding.
Coach Seat Rotation
For the enjoyment of all travellers GPT operates a daily seat rotation
system which all travellers must participate in as a condition of
booking. There are no exceptions to this policy.
Travel Insurance
Comprehensive Travel Insurance is not included but is strongly
recommended for all travellers. It is the traveller’s responsibility to
arrange their own travel insurance.
Cancellations / Transfer of Booking
In the event a traveller cancels off a tour the following fees apply
prior to departure:
- 60 days or more prior to departure, loss of deposit plus the cost of
the airline ticket if issued.
- Less than 60 days prior to departure, 100% of the tour package
price.
If a traveller wishes to cancel their existing booking and transfer to a
new departure date, the above cancellation fees still apply.
Refund
Please note that no refund shall be made for any unused portion of
any itinerary. Any alteration to the holiday, made by a traveller(s), shall
be wholly at the expense of the traveller(s).
Traveller Demographic
GPT’s demographic of traveller is 50 + or those travellers that prefer
a low impact itinerary. All travellers should have a good level of
fitness and health to cope with full days of travel which may include
walking and climbing stairs. To ensure you see the best New Zealand
has to offer, the touring days depart following breakfast and arrive at
the new destination just prior to dinner.
Health and Fitness
Payment of deposit by the traveller(s) to GPT acts as a warranty that
the traveller(s) is / are reasonably healthy and / or fit to participate
in the tour and the traveller(s) indemnifies GPT from all actions,
claims and demands arising out of any want of health and fitness.
GPT reserves the right to remove a traveller from a tour if their
health and / or fitness interferes with the tour or other traveller(s)
tour experience in any way. Travelling with a collapsible wheelchair
/ mobility scooter is subject to availability at the time of booking as
each tour only has the capacity to cater for one wheelchair / mobility
scooter traveller. Accessible Rooms are subject to availability and not
always allocated in the room type advertised.
Documentation
GPT documentation including any merchandise will be made
available for collection at the first night hotel. Ticket wallet is one per
person for Ultimate Small Group Tours and Cruise and Coach Tours
and one per couple for Affordable, Signature and Special Interest
Tours.
Variation
GPT reserves the right to cancel or to vary the content of its tours
including the replacement of the Ultimate Coach should the need
arise under extenuating circumstances out of our control. Due to the
limited number of Ultimate Coaches available, any compensation will
be assessed on a case by case basis, but not guaranteed.
Transfers
Airport transfers are included on the first and last day of your GPT
tour and/or pre or post tour accommodation directly linked with the
tour hotel. Transfers cannot be re-routed to other pick up points or
destinations. No refund will be given for unused transfers. Interterminal
airport transfers are not included. On arrival in New Zealand,
the transfer vehicle will wait up to 1 hour after the flight lands. If your
flight is delayed or has changed please contact GPT. Travellers who
miss the pre-booked transfers must make their own way to/from the
GPT tour hotel at their own expense.
Force Majeure
Except where otherwise expressly stated in these booking conditions
we regret that we cannot accept liability or pay any compensation
where the performance of our contractual obligations is prevented or
affected by reason of circumstances amounting to ‘force majeure’.
In these booking conditions, ‘force majeure’ means any event which
we or the supplier of the service(s) in question could not, even with
all due care, foresee or avoid. Such events may include war or threat
of war, riots, civil strife, terrorist activity, industrial dispute, natural
or nuclear disaster, adverse weather conditions, fire and all similar
events outside our control.
Privacy Policy
For a full version of our Privacy Policy, refer to GPT website at gptnz.
com/privacy-statement.
Validity
Brochure valid for travel from September 2020 - May 2021.
MERCHANDISE CONDITIONS
GPT has a range of merchandise available for all travellers. All
purchases must be made at time of booking All orders are subject
to an NZ$10 total postage charge. Refer to website for pricing and
jacket sizes.
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